Employee retention has always been challenging in the fast-paced business process outsourcing (BPO) industry. As all HR and business leaders would say, retaining talent is crucial, for losing highly-skilled employees can lead to decreased productivity, low morale, and high costs associated with recruiting and training new staff.
But over the decades, the question remains: What makes an employee leave? While the reason may vary from person to person, there are common patterns that are important to look at specifically in the BPO industry. Let's examine why BPO employees quit and how companies can prevent it.
Limited Career Growth Opportunities
One of the top reasons BPO employees leave is the need for more career growth opportunities. Employees who feel stuck in their current roles without any prospects for growth may start looking for opportunities elsewhere. To prevent this, BPO companies should offer clear career paths, training programs, and learning opportunities for continued skill development.
Poor Work-Life Integration
Maintaining a healthy work-life balance can be challenging for BPO employees, primarily when the industry is known to have long work hours and unpredictable shifting schedules. This can lead to burnout and dissatisfaction, ultimately resulting in employees leaving. BPO companies can address this issue by offering flexible work arrangements, such as telecommuting or compressed workweeks, and ensuring employees have time off to recharge.
Inadequate compensation is another common reason BPO employees leave. Employees who feel they need to be more fairly compensated for their work may seek better-paying opportunities elsewhere. BPO companies should conduct regular salary reviews to pay their employees fairly and competitively. A benchmark for this salary grading will be very helpful in addressing this concern.
Poor Leadership and Management
Management and leadership can also contribute to employee turnover. Employees who feel their managers need to be more supportive, communicate effectively, or provide feedback may look for opportunities elsewhere. BPO companies should invest in leadership development programs to ensure their managers have the skills to manage their teams effectively.
Lack of Employee Recognition
Employees not recognized for their contributions may feel undervalued and unappreciated. This can lead to low morale and, ultimately, employees leaving. BPO companies can prevent this by implementing employee recognition programs celebrating achievements and milestones, which can now be less expensive or free. (Hint: Use Betterteem!)
Improve Your Company's Employee Retention with Betterteem
It is in the genuine interest of HR and business executives to address unwanted employee resignations and improve their employee experience. In fact, they subscribe to multiple tech platforms to aid them in addressing this issue. However, the problem lies in their inability to make sense of these employee data, which disables their capacity to effect change.
As an emerging provider of employee experience solutions focused on improving the employee experience and unwanted resignation detection, Betterteem can help BPO companies address issues driving unwanted employee turnover. Through different employee systems integration and our proprietary employee experience app, Betterteem provides teams with insights on employee experience and sentiments that are data-driven by the "now" in their organizations. Using these tools, BPO companies can create strategies based on actionable insights from the industry's employee sentiment data that Betterteem has gathered over the years.
Betterteem's platform data benchmarking allows BPO companies to check how well they perform against their peers in the IT-BPM sector--allowing them to create programs to remain competitive in their industry by focusing on improved employee retention strategies.
With Betterteem, BPO companies can create a positive, engaging work environment that fosters employee retention and growth. Start your free trial today and see the difference!